ORDERING
Yes. Each organization store has an order window with a closing date. Orders placed after the window closes cannot be added to the batch. Order early.
Yes — you will receive a confirmation email immediately after checkout with your full order details and personalization summary if applicable.
Yes. Please select the right size for your items. For personalized items, each product in your cart has its own name and number fields, so you can order multiple items with different personalization in a single checkout. Just make sure you enter the correct details for each child on each product before adding it to cart.
No. Your order is unique to you. If you need another items, please place another order. Once the window closes or production begins, additional orders cannot be placed.
Unfortunately, once an order window closes the production has begin and no new orders can be added. Please contact us right away to find out if another window is planned for your group.
Contact us immediately with your order number. If your order hasn’t entered production yet, we may be able to update it. Once production begins, changes cannot be made. We recommend waiting until roster numbers are confirmed before ordering.
Yes. The name and number fields are optional on all products. Simply leave them blank to receive the item without any decoration.
We don’t provide individual customer proofs for standard name and number orders. Decoration follows the standard placement for each product.
Contact us immediately if this happens before production begins. Personalized items cannot typically be cancelled once production starts. If pickup is already scheduled, you are still responsible for collecting your order.
Check your spam or junk folder first. If it’s not there, contact us with your name and your organization’s store name and we’ll look up your order right away.
Pickup
No. All Uniform City orders are pickup only. There is no home delivery. When your order is ready, you will receive a Ready for Pickup email with the date, time, and location coordinated through your organization.
Pickup details are set by your organization in coordination with City Print+. You will receive an email from Uniform City with the exact date, time, and location when your order is complete.
Please contact your organization admin as soon as possible.
Yes. They should bring a copy of your order confirmation email — printed or on their phone — along with photo ID. We recommend giving us or your organization admin a heads-up in advance.
You’ll receive a Ready for Pickup email from City Print+ with the exact date, time, and location when your order is complete. Your organization admin will also share pickup details through your usual team channels.
Speak to a City Print+ team member on the day if possible, or contact us immediately. For missing items or production errors, we will resolve it as a priority. Please don’t leave the pickup without flagging it.
Returns & Exchanges
Personalized items — those with an embroidered name and/or number — cannot be returned or exchanged unless there was a production error by City Print+. By confirming your personalization at checkout, you take responsibility for the details entered. Please double-check everything carefully before placing your order.
If we decorated the wrong name, wrong number, or produced a quality issue that wasn’t caused by the customer, we will remake your item at no charge. Contact us within 7 days of pickup with your order number and a clear photo.
Contact us within 7 days of pickup with a photo. We’ll arrange a replacement at no charge — no hassle.
Yes. Non-personalized items (no name or number) can be exchanged for a different size within 14 days of pickup, provided the item is unworn, unwashed, and in original condition. Contact us to arrange it.
PAYMENTS
We accept all major credit and debit cards through our secure payment processor.
We currently accept credit and debit cards only through our secure online checkout.
Your order confirmation email serves as your official receipt, including the itemized order and HST breakdown.
Sizing
Check the size guide on the product page. If your child is between sizes, we recommend sizing up. Decorated items should be washed in cold water with low heat, which can cause slight shrinkage in some fabrics.
Sizing varies by brand and style. Always check the specific size guide on the product page rather than assuming your child’s usual size will apply.
Personalized items — those with an embroidered name and/or number — cannot be exchanged for sizing issues. Non-personalized items may be exchanged for a different size within 14 days of pickup, unworn and in original condition.
PERSONALIZATION
Some team products offer a player last name and number decided upon by your organization admin in advance.
Please double-check all fields before checkout. Once an order is in production, changes may not be possible. Contact us immediately if you notice an error right after ordering.
If it’s a City Print+ production error, we will remake the item at no charge — contact us within 7 days of pickup with a photo. If the personalization was entered incorrectly by the customer at checkout, a remake can be arranged but will be at the customer’s cost.
For ORGANIZATIONS
No. There is no setup fee for the team sub-website. Individual orders are paid for by the customers placing them.
Yes. Your store can be updated at any time. Turnaround on adding new products is typically 2–3 business days from approval.
Have another question?
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